Frequently Asked Questions
1. How do I find and enter the marina?

We are located at 18˚17.3' North and 65˚38' West on Puerto Rico’s eastern shore, six nautical miles south of Cabo San Juan, the northeast corner of Puerto Rico. The entrance is clearly marked on charts, with red and green flashing beacons. The entrance channel is over 200' wide. Our controlling depth at the marina entrance is 15'. For more information, contact our Customer Service office, 787 860 1000, [email protected] or via VHF Channels 71.

2. Where can I clear Customs and Immigration?

Contact US Customs and Border Protection at Puerto del Rey, 877 529 6840.

3. Where can I rent a car?

Thrifty Car Rental maintains an office and fleet of cars at the marina. Contact them at, 787 860 2030. 

4. Is there nearby airport accessibility for private jets?

Puerto del Rey is five minutes drive from the newly opened Ceiba International Airport, which has an 11,200 ft main runway.

5. Is the marina protected from bad weather?

Our Hurricane tested 2,200 foot long stone revetment breakwater provides excellent shelter.

6. Where can I empty my holding tank?

The Fuel Dock has a free pump-out station, or call our Dockmaster at VHF Channels 71 for mobile service at your slip.

7. Where can I get my propane tank filled?
8. Where can I get laundry done?

Puerto del Rey has a self-service laundry facility. Our Customer Service Office can arrange for pick-up and delivery of dry cleaning.

9. Are medical services nearby?

Nearby Fajardo has a modern 180-bed hospital, and the area has numerous private clinics, specialists and labs. We are also 50 minutes by car and 20 minutes by helicopter away from San Juan, where you will find the most extensive medical facilities and services in the Caribbean. 

10. Are there pharmacies nearby?

Walgreens Pharmacy is a mile away.

11. Where can I buy provisions?

Puerto Rico is home to Costco, Sam’s Club, Wal-Mart, Big Kmart, Home Depot, West Marine and other well-known chains. There are also numerous well stocked grocery stores near the Marina. In addition, there is a Marina Deli & Market Store on site. Our Customer Service Office can also make arrangements for provisions to be delivered to your yacht.

12. What banking services are available locally?

There is an ATM at the main Marina office building. Local full-service bank branches within 5 miles of the Marina include Scotiabank, Banco Popular, FirstBank, and Banco Santander. UBS, Merrill Lynch (Bank of America) and others are located in San Juan, 50 minutes by car and 20 minutes by helicopter from the Marina.

13. Where is the nearest US Post Office?

In Ceiba, less than three miles away.

14. Are FedEx or UPS services available?
15. Must I be able to speak Spanish?

Our office staff are all bilingual, as are most employees in our stores, restaurants and other services.

16. Where is the nearest casino?

The nearest casino is the Wyndham Rio Mar Beach Resort & Spa. Other may be found on our Places of Interest page.

17. Are concierge services available in the marina?
18. Is there a dry stack facility?

See Dry Stack page. 

19. Is there a land storage facility?

See Boatyard Storage page.

20. Where can I find a florist?
21. Where can I find electrical and/or mechanical services, sail and canvas services, electronic equipment, a service/repair contractor or find someone to work on my rigging?

See Service Directory page. 

22. Are boats available for rent or charter?

See Service Directory page. 

23. Are there local yacht brokerage firms?

See Service Directory page. 

If your question was not answered here, send it to us and Customer Service will get back to you as soon as possible.

Name

Email

Phone

Inquiry